Support options
You can choose between 3 different support options:
Standard Support
US$ 199/year
- Access to Support by email / Support request form only
- Max. response time: 2 – 3 working days
- AgendaX FAQ / Blog help articles
- Minor updates within the version purchased are free of charge
Premium Support
- Access to Support by phone and email
- Guaranteed response time: 8 working hours
- Dedicated support technician
- Support via remote access tools if needed
- Automated notification of updates and patches by email
- Minor updates within the version purchased are free of charge
- Upgrades to a new major version are NOT included
Software Assurance
- Access to Support by phone and email
- Guaranteed response time: 8 working hours
- Dedicated support technician
- Support via remote access tools if needed
- Automated notification of updates and patches by email
- Includes all version upgrades within the contract period
